Terms and Conditions

Effective Date: 7 October 2026

1. Company Information

QUU Design is operated by:

Heli Mäkiranta Design Oy
Business ID: 2922916-7
VAT ID: FI29229167
Asekatu 3 A
40100 Jyväskylä
Finland

Email: info@quudesign.com
Phone: +358 50 910 9227

These Terms and Conditions apply to purchases made through the QUU Design online store.

We sell products to consumers aged 18 years or older in Finland, the European Union and selected international destinations.

All prices are displayed in euros (€) and include applicable VAT. The standard VAT rate in Finland is currently 25.5%, where applicable.

We reserve the right to update product information, prices, shipping costs and these Terms and Conditions. Changes will not affect orders already confirmed.

2. Ordering

Orders are placed through our online store by adding products to the shopping cart and completing the checkout process.

Before submitting your order, you are responsible for checking that the products, quantities, delivery details and other information provided are correct.

Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

By placing an order, you confirm that you have read and accepted these Terms and Conditions.

If we are unable to fulfil your order for any reason, we will contact you as soon as possible.

3. Product Information

We aim to present our products, materials, colours, dimensions and specifications as accurately as possible.

As many QUU Design products are handcrafted and made using natural or recycled materials, slight variations in colour, texture, surface and finish may occur. These variations are a natural part of the materials and manufacturing process and are not considered defects.

Product colours may also appear slightly different depending on your screen or device settings.

4. Privacy and Data Protection

Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

For detailed information about how we collect, use and protect personal information, please refer to our Privacy Policy.

5. Payments

We offer secure payment methods through third-party payment service providers. Available payment methods are displayed during checkout.

Paytrail

Paytrail Oyj acts as a collecting payment service provider and is an authorized payment institution. Paytrail Oyj may appear as the recipient on your bank or credit card statement and forwards the payment to QUU Design.

For complaints concerning an order or product, please contact QUU Design directly.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
Phone: +358 207 181 830

Paytrail confirms these company and contact details in its current merchant guidance. Paytrail

Klarna

Selected payment methods may be provided by Klarna.

Where Klarna is used, customer and order information necessary for processing the payment may be shared with Klarna in accordance with Klarna's own terms and privacy notice.

6. Pricing and Taxes

All prices displayed in our online store are shown in euros (€) and include applicable VAT unless otherwise stated.

For deliveries outside the European Union, customs duties, import taxes, local taxes or other charges may apply.

Unless otherwise stated during checkout, such charges are the responsibility of the customer and are not included in the product price or shipping fee.

7. Order Confirmation

After completing your purchase, you will receive an order confirmation by email.

Please check the order confirmation carefully and contact us as soon as possible if any information is incorrect.

If you do not receive an order confirmation within a reasonable time, please check your spam or junk email folder before contacting us.

8. Delivery

Delivery methods, estimated delivery times and shipping costs are displayed during checkout where applicable.

Products are delivered to the shipping address provided by the customer during checkout.

Please ensure that your delivery information is correct before placing your order. Once an order has been processed or dispatched, changes to the delivery address may no longer be possible.

Estimated delivery times are estimates and may vary depending on the product, destination and carrier.

QUU Design is not responsible for delays caused by circumstances outside our reasonable control, such as transport disruptions, customs procedures, strikes, severe weather or other force majeure events.

If your shipment is visibly damaged upon delivery, please contact us as soon as possible and provide photographs of the packaging and product where possible.

9. Returns and Right of Withdrawal

Consumers purchasing online within the European Union generally have the right to withdraw from their purchase within 14 days of receiving the order, without giving a reason. Distance purchases normally carry this statutory cooling-off period. KKV

To exercise your right of withdrawal, you must notify us within the applicable 14-day period.

Before returning an item, please contact us at info@quudesign.com so that we can provide return instructions.

Returned products should:

• Be unused and in their original condition
• Include all original parts and packaging
• Be accompanied by proof of purchase
• Be carefully packed for return shipment

Once you have notified us of your withdrawal, the product must be returned within 14 days.

Return Shipping Costs

Customers are responsible for the cost of return shipping, including orders that originally qualified for free delivery.

Return shipping costs are not reimbursed unless the product is defective, damaged or incorrectly supplied.

We recommend using a trackable shipping service when returning a product.

Returns should be sent to:

QUU Design
Asekatu 3 A
40100 Jyväskylä
Finland

10. Custom-Made and Personalized Products

The statutory right of withdrawal may not apply to products that are made or modified specifically according to the customer's individual requirements or are clearly personalized.

This may include bespoke QUU Design products manufactured according to individually agreed dimensions, configurations, colours or other specifications.

Choosing from QUU Design's normal standard product options does not automatically mean that a product is considered custom-made for the purposes of the statutory right of withdrawal.

If you are unsure whether a product qualifies for return, please contact us before placing your order.

11. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

Standard orders can usually be cancelled before fulfilment.

For custom-made or personalized products, cancellation may no longer be possible once production has begun.

12. Refunds

Once we receive and inspect your returned product, we will notify you when the return has been processed.

Approved refunds will be issued to the original payment method.

Please allow your bank, card issuer or payment provider additional processing time where applicable.

For returns made under the statutory EU right of withdrawal, the original standard delivery cost will be refunded where required by applicable consumer protection law.

Any additional delivery costs resulting from a more expensive delivery method selected by the customer are not refundable.

Return shipping costs remain the responsibility of the customer and are not refunded, unless the product is defective, damaged or incorrectly supplied.

13. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery.

If you receive a defective, damaged or incorrect product, please contact us as soon as possible at info@quudesign.com.

We recommend notifying us of visible shipping damage within three days of delivery. This recommendation does not limit your statutory consumer rights.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging where possible

If the product is defective or does not conform to the contract, we will handle the matter in accordance with applicable consumer protection law.

14. Consumer Rights and Product Claims

Nothing in these Terms and Conditions limits your statutory consumer rights.

If a product has a manufacturing defect or otherwise does not conform to the contract, please contact us within a reasonable time after discovering the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction or refund.

15. Intellectual Property

All content on the QUU Design website, including product designs, photographs, graphics, text, logos and other materials, is owned by or licensed to Heli Mäkiranta Design Oy unless otherwise stated.

Such content may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.

16. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable consumer protection law.

QUU Design is not responsible for indirect losses resulting from circumstances outside our reasonable control.

17. Governing Law

These Terms and Conditions are governed by Finnish law.

If you are a consumer residing in another country, this does not deprive you of any mandatory consumer protection rights available to you under the laws applicable in your country of residence.

Any disputes should primarily be resolved by contacting QUU Design customer service.

18. Contact Information

For questions regarding orders, deliveries, returns, payments or product claims, please contact:

Heli Mäkiranta Design Oy / QUU Design
Asekatu 3 A
40100 Jyväskylä
Finland

Email: info@quudesign.com
Phone: +358 50 910 9227