Shipping Policy

Last updated: October 7, 2026

At QUU Design, every order is prepared with care and shipped from Finland.

Shipping Destinations

We currently ship to Finland, the European Union, the United Kingdom, Norway, Iceland, Switzerland and selected international destinations.

Available shipping methods and delivery options are shown at checkout based on your delivery address.

Shipping Costs

Shipping costs are calculated based on the destination and the selected delivery method.

Delivery within Finland is free of charge.

For selected international destinations, a fixed shipping fee may apply. Any applicable shipping costs will be shown at checkout before you complete your order.

Processing and Delivery Times

Many QUU Design products are handcrafted and some are made to order.

Estimated processing and delivery times may therefore vary depending on the product, availability and destination.

The estimated delivery time shown in the online store or order confirmation is an estimate and may be affected by factors outside our control, such as transport delays, customs procedures, holidays or exceptional circumstances.

If your order contains products with different lead times, the order may be shipped once all items are ready unless otherwise agreed.

Order Confirmation and Tracking

Once your order has been placed, you will receive an order confirmation by email.

When your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.

Please make sure that the email address and delivery information provided during checkout are correct.

Delivery Address

Orders are delivered to the address provided during checkout.

Please check your delivery details carefully before completing your order.

If you notice an error in your delivery address, contact us as soon as possible at info@quudesign.com.

Once an order has been processed or shipped, we may no longer be able to change the delivery address.

Additional costs resulting from an incorrect or incomplete delivery address provided by the customer may be charged to the customer where permitted by law.

Customs, Duties and Import Taxes

For deliveries outside the European Union, customs duties, import taxes, local taxes and other fees may apply.

These charges are not included in the product price or shipping fee unless explicitly stated otherwise at checkout.

The customer is responsible for any customs duties, import taxes or other charges imposed by the destination country.

Customs procedures may also affect delivery times.

Delayed Shipments

While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur.

QUU Design is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures, strikes, severe weather conditions or other force majeure events.

If your order appears to be significantly delayed, please contact us and we will be happy to help investigate the shipment.

Damaged Shipments

Please inspect your package and products upon delivery.

If your shipment arrives visibly damaged, please contact us as soon as possible at info@quudesign.com.

We recommend taking photographs of:

• The outer packaging
• The shipping label
• Any visible damage to the packaging
• The damaged product

Please keep the original packaging until the matter has been resolved.

We also recommend reporting visible shipping damage to the carrier where possible.

Unclaimed or Undeliverable Shipments

If a shipment is returned to us because it was not collected, the delivery address was incorrect or delivery could not be completed for reasons attributable to the customer, we may charge the reasonable costs of the return shipment and any new delivery, where permitted by law.

Contact Us

If you have any questions about shipping, delivery times or your order, please contact us:

QUU Design / Heli Mäkiranta Design Oy
Asekatu 3 A
40100 Jyväskylä
Finland

Email: info@quudesign.com
Phone: +358 50 910 9227