Returns & Exchanges

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact our customer service team within three days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

If you wish to return an item, we provide 14 days of cancellation, valid from the day you receive the item. Please inform customer service before making any returns. Please note that you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Payment will be returned upon receipt of the item. This will usually take 5–7 working days.

Please be aware that lighting is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Shipping charges are not refundable. We do not accept any returns or exchanges on custom or special ordered items.

To return your product, you should mail your product to:

QUU Design
Asekatu 3 A,
40100 Jyväskylä
Finland

If you need help with the return process please contact our customer service at: info@quudesign.com
Tel. +358509109227

Claims

Any defects in items must be invoked within 24 months after you have discovered the error. It is your duty to specify and, upon request, show how the error or defect is expressed. If you discover an error, please contact our customer service. You can only complain about errors that appear within two years after the item has been delivered.