Returns & Exchanges
Returns, Exchanges & Refunds
At QUU Design, every piece is crafted with care using high-quality and sustainable materials. Some QUU lights can be customized or made specifically to your requirements, which may affect your right of withdrawal. Please review our return policy before placing your order.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective or incorrect, please contact our customer service team as soon as possible so we can assess the issue and find the best solution.
We recommend reporting any visible shipping damage within three days of delivery.
Returns
If you are not completely satisfied with your purchase, you may notify us of your wish to return the item within 14 days of receiving your order, provided that the product is eligible for return.
Before returning an item, please contact our customer service team so we can provide you with return instructions.
Returned items should:
- Be unused and in their original condition
- Include all original parts and packaging
- Be accompanied by proof of purchase
- Be carefully packed for return shipping
Once you have notified us of your return, the item must be sent back within 14 days.
Customers are responsible for the cost of return shipping, including orders that originally qualified for free delivery.
European Union 14-Day Right of Withdrawal
If you are a consumer residing within the European Union, you generally have the legal right to withdraw from an online purchase within 14 days of receiving your order, without giving a reason.
You may also notify us of your withdrawal before the order has been delivered.
The statutory right of withdrawal does not apply to products that are made or modified specifically according to your individual requirements or are clearly personalized to your needs, where applicable under consumer protection law.
Non-Returnable Items
The following items cannot be returned or exchanged where an exception to the statutory right of withdrawal applies:
- Custom-made or personalized products manufactured specifically to your individual requirements
- Certain special-order products made specifically for you
- Gift cards
If you are unsure whether your chosen QUU light qualifies for return, please contact us before placing your order.
Refunds
Once we receive and inspect your returned item, we will notify you when your refund has been processed.
Approved refunds will be issued to the original payment method.
Return shipping costs are not refunded. If your order included a delivery charge, the original standard delivery cost will be refunded where required by applicable consumer protection law.
Please note that additional delivery costs resulting from a delivery method chosen by you that is more expensive than our standard delivery option are not refundable.
Product Claims & Warranty Rights
Nothing in this policy limits your statutory rights regarding defective products under applicable consumer protection laws.
If you discover a defect or manufacturing fault, please contact us within a reasonable time after noticing it. Please include a clear description of the issue and photographs where possible so we can assess the matter efficiently.
Return Address
QUU Design
Asekatu 3 A
40100 Jyväskylä
Finland
Contact Information
Email: info@quudesign.com
Phone: +358 50 910 9227
If you have any questions about returns, refunds or product claims, we’re happy to help.