Returns & Exchanges
Returns, Exchanges & Refunds
At QUU Design, every piece is crafted with care using high-quality and sustainable materials. As many of our products are made to order, we kindly ask you to review our return policy before placing an order.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or incorrect, contact our customer service team as soon as possible so we can assess the issue and resolve it promptly. We recommend reporting any shipping damage within three days of delivery.
Returns
If you are not completely satisfied with your purchase, you have the right to request a return within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition
- Include all original tags and packaging
- Be accompanied by proof of purchase or receipt
- Be returned only after receiving return authorization from our customer service team
Please note that customers are responsible for return shipping costs unless the item is defective or incorrectly supplied.
Returns must be received within 30 days of the original delivery date.
European Union 14-Day Right of Withdrawal
If you are a consumer residing within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
Orders may also be cancelled free of charge at any time before they have been shipped.
Please note that this right does not apply to certain made-to-order, personalized, or custom products.
Non-Returnable Items
The following items cannot be returned or exchanged unless they are defective:
- Custom-made or personalized products
- Special-order items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before making a purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Depending on your bank or card provider, additional processing time may apply. Shipping costs are non-refundable unless the return is due to our error.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Product Claims & Warranty Rights
Any defects or faults must be reported within a reasonable period after they are discovered. Under applicable consumer protection laws, complaints regarding manufacturing defects can be made for up to 24 months from the date of delivery, provided the defect existed at the time of purchase.
Please provide a clear description and photographs of the issue when contacting us regarding a claim.
Return Address
QUU Design
Asekatu 3 A
40100 Jyväskylä
Finland
Contact Information
Email: info@quudesign.com
Phone: +358 50 910 9227
If you have any questions regarding returns, exchanges, refunds, or product claims, our customer service team will be happy to assist you.